If the order has arrived, but you want to return it for any reason, you will have 30 days after delivery to return it. Please call us at 916-269-9636 immediately and we will arrange for the pick up. No orders will be accepted back without prior authorization by Monarch Home Furnishings. We will refund your order in the full amount of the total, less all delivery charges and a 35% restocking fee to accept the return of the item by the manufacturer. This will be processed to you after the item is received back by the warehouse.
If the item is a non-stock item, then we will refund your order in the full amount of the total, less all delivery charges and a 50% restocking fee to accept the return of the item by the manufacturer. It will be processed to you after the item is received back by the warehouse.
Most of our items are sold and advertised as “Free delivery” items, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, an email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.
All products must be returned in original condition and packaging; otherwise, additional charges will be applied. Additionally, “custom item” products cannot be returned at all because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 916-269-9636
All of our products are custom ordered for our valued customers. As soon as the order is placed, we begin the sequence of events which will ultimately result in you receiving the product of your choice. Since all of our products are custom ordered, at the very beginning of this sequence, Monarch Home Furnishings and its respective customer become financially obligated to purchase and pay for the ordered product.
We here at Monarch Home Furnishings try to remain the most customer friendly furniture website on the internet and will make every attempt to assist you in the cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer.
Please, note that even if the tracking number is not available to us or you at the time you request cancellation of your order, it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not.
Throughout the ordering process you will be prompted to check the box reading: “I agree in full to the terms and conditions of the sale by Monarch Home Furnishings” . By checking this box you agree to accept in full all terms and conditions listed on monarchhomefurnishings.com including our Cancellation Policy and such acceptance will be in lieu of customer’s legal signature.
All legal disputes shall be governed by and construed in accordance with California State Law. The California State courts shall have exclusive jurisdiction and venue over any dispute and each party hereby consents to the jurisdiction and venue of such courts.
Monarch Home Furnishings only contracts professional delivery and trucking companies to deliver the order, unfortunately, accidents damaging your ordered items may sometimes occur. While this happens only on rare occasions, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments of the damage in their entirety on the bill of lading. Do not refuse the order.
If the order is refused, it will be treated as a return, subject to a 35% restocking fee plus all shipping charges. Customer is required to photograph the damages. Call us when this occurs at 916-269-9636 and e-mail the photographs of the damages to [email protected] within 5 business days of delivery.
If the damages are not promptly and fully noted and reported, we will not be able to assist the customer with later claims. Once we receive photos of the damaged merchandise, we will send out a new replacement or replacement part. We reserve the right to repair furniture in the customer’s home or send out a replacement or replacement part. Regretfully, we can only authorize a full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept the delivery appointment for any repairs or replacement furniture to complete the order process.
Throughout the ordering process you will be prompted to check the box reading: “I agree in full” to the terms and conditions of the sale by “Monarch Home Furnishings” and such acceptance will be in lieu of customer’s legal signature. It is further understood that all phone orders called in will have on the receipt that the customer “agrees in full to the terms and conditions of the sale by Monarch Home Furnishings” and such acceptance of the receipt will be in lieu of customer’s legal signature.