Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Depending on the
item(s) that you purchased from Monarch Home Furnishings and the location to
which the items will be delivered, different shipping methods will be provided
to you. Each shipping method has its own restrictions and additional charges
that might be applied to your order.
shipping times listed on Monarch Home Furnishings website are approximate and
we always strive to adhere to them as closely as possible. However, due to the
fact that delivery times may be effected by our manufacturers and/or shipping
solutions provides, we cannot be held responsible in the event that your items
arrive earlier or later than estimated.
note: more shipping time is required for residents of Oregon,
North Dakota and South Dakota.
a customer has been issued a tracking number, the order is shipped and can no
longer be cancelled or modified.
We will ship UPS/FedEx whenever possible. If your order is large and/or heavy
we will arrange a Standard Tracking shipping. The Standard Tracking shipping is
a shipping method, which can be described as a "curb side delivery".
If you are ordering a very large
or/and heavy item, please keep in mind that you will need someone to help you
to move it.
You will be contacted for an
appointment by the Shipping Company ahead of time so that you can plan your
schedule accordingly. Shippers are expected to notify you of a delivery day,
time and service options, so you can have the appropriate help available to get
your order into your home if necessary. Please note that shipping times are
estimated and cannot be guaranteed. If you are not at home when the delivery
was scheduled and the freight company has to return with your order, a second
delivery fee may apply based on the carrier.
Under no circumstances can the
items left outside of the house or apartment unattended.
Alternatively, most truck freight
companies offer additional services such as:
- White Glove Silver and Gold Service
- White Glove Silver Service (includes placing the furniture in your room of choice)
- White Glove Gold Service (includes light setup, placing
your new furniture in the room of your choice, removing and placing the
debris outside of your house)
- Taking furniture to another then ground floor.
Once we email you the tracking
information you can contact the shipper directly to inquire about additional
services. You would be responsible for paying the truck freight carrier
directly for any additional services.
*In all cases the shipper will not hookup any
electrical or component wires.
All customers are required to sign
a bill of lading upon delivery. Should you notice any damage to the
boxes in which your furniture was delivered, please, note the damages on the
bill of lading.
Important: You MUST inspect the
package at the time of delivery and SIGN bill of lading. If your
order arrives damaged, please notate the damage to the item(s) and the box(s)
in detail on the bill of lading and accept the delivery and contact us
immediately. If this occurs outside of our business hours please call us on the
next business day. If you did not notate a damage on
the bill of lading, we cannot be responsible for this damage and may
have a problem to reimburse you.
If the order has arrived, but you want to return it for any reason, you will have 30 days
after delivery to return it. Please call us at 855-458-8272
immediately and we will arrange for the pick up. No orders will be
accepted back without prior authorization by Monarch Home Furnishings.
We will refund your order
in the full amount of the total, less all delivery charges and a 35%
restocking fee to accept the return of the item by the
manufacturer and it will be processed to you after the item is
back by the warehouse.ï¿½
Many of our items are sold and
advertised as "Free delivery" items, or a
discounted shipping was offered (whether or not the customer was
made aware of the shipping discount at the time of purchase) the
delivery costs are always incorporated in the price of our items and
will be taken into the account when the refund for such item is
processed. After request for such return is fully processed, an email
with all the costs involved will be sent to you. Please, do not
assemble the furniture that you might be returning since furniture
assembled by customer cannot be accepted under any circumstances.
All products must be returned in
original condition and packaging; otherwise, additional charges will
be applied. Additionally, "custom item" products
cannot be returned at all because neither we nor our suppliers can take
them back. If you have any questions about whether a product can be
returned, please call us at 855-458-8272Cancellation Policy
All of our products are custom ordered for
our valued customers.
As soon as the order is placed, we begin the sequence of events
which will ultimately result in you receiving the product of your choice.
Since all of our products are custom ordered, at the very beginning of this
sequence, Monarch Home Furnishings and its respective customer become
financially obligated to purchase and pay for the ordered product.
We here at Monarch Home Furnishings try to remain the most customer
furniture website on the internet and will make every attempt to
assist you in the cancellation of your order. We will contact the
make all the necessary arrangements, but, unfortunately even we are
not able to cancel any orders which have been already prepared for
shipment or actually shipped by the manufacturer. Please, note that
even if the tracking number is not available to us or you at
the time you request cancellation of your order,
it might actually be already too late. We will contact you
immediately after the manufacturer advises us of whether we can
cancel your order or not. Throughout the ordering process you will
be prompted to check the box reading: "I agree in full" to the terms and conditions of the sale by "Monarch Home Furnishings" . By checking this box you agree to accept in
full all terms and conditions listed on Monarchhomefurnishings.com
including our Cancellation Policy and such acceptance will be
in lieu of customer's legal signature.
All legal disputes shall be governed
by and construed in accordance with California State Law.
The California State courts shall have exclusive jurisdiction and
venue over any dispute and each party hereby consents to the
jurisdiction and venue of such courts.
Home Furnishings only contracts professional delivery and trucking companies to
deliver the order, unfortunately, accidents damaging your ordered items may
sometimes occur. While this happens only on rare occasions, we do ask our
customers to thoroughly inspect the merchandise at the time of arrival and note
all comments of the damage in their entirety on the bill of lading. Do not refuse the order. If the order
is refused, it will be treated as a return, subject to a 35% restocking fee
plus all shipping charges. Customer is required to photograph the damages, call
us when this occurs at 855-458-8272 and e-mail the photographs of the damages
to firstname.lastname@example.org within 5 business days of delivery. If the
damages are not promptly and fully noted and reported, we will not be able to
assist the customer with later claims. Once we receive photos of the damaged
merchandise, we will send out a new replacement or replacement part. We reserve
the right to repair furniture in the customer's home or send out a replacement
or replacement part. Regretfully, we can only authorize a full refund in the
rare event when we are unable to repair or replace the item. We also expect our
customers to accept the delivery appointment for any repairs or replacement furniture
to complete the order process.
the ordering process you will be prompted to check the box reading: "I
agree in full" to the terms and conditions of the sale by "Monarch
Home Furnishings" and such acceptance will be in lieu of customer's legal
signature. It is further understood that all phone orders called in will have
on the receipt that the "customer agrees in full" to the terms and conditions of
the sale by "Monarch Home Furnishings" and such acceptance of the receipt will
be in lieu of customer's legal signature.
RTA Cabinets Ordering, Shipping & Return Policies
*After 1 business day from placing
your cabinet order, changes/cancellations cannot be made and the order will be
processed and shipped as originally ordered. Door sample orders cannot be
If a shipping address is changed after an order ships or if an address was
entered incorrectly on an order and needs to be changed after shipment, most
freight companies will charge a fee. Please be sure to ask the freight company
about any applicable charges before changing a shipping address because you
will be responsible for any fees billed to Monarch Home Furnishings. In
addition, the freight companies will call you to schedule the delivery of your
cabinet order (except for orders that ship Ground, in that case, no one needs
to be home). You must be home for the delivery, if not, the freight companies
will charge a re-delivery fee which you will be responsible for. Any additional
delivery fees charged by the freight companies will be the responsibility of
the customer who placed and paid for the order.
WHEN YOU CAN EXPECT YOUR CABINETS
AFTER PLACING AN ORDER:
Various finishes ship out of
different warehouses throughout the USA. If you are ordering multiple finishes,
you may receive separate shipments depending on which warehouses they are being
shipped from. You will receive confirmation emails whenever your order (or part
of your order) has shipped.
We need credit card
authorization before any order can be processed so your credit card will be
charged when your order is placed. Most Ready to Assemble cabinet
orders are in stock and will ship in 3-15 business days. Already Assembled
cabinet orders will ship in 3 weeks. Depending on the warehouse your cabinets
are shipping from, transit time can be an additional 1-6 business days. In some
cases, there will be certain items out of stock. If this is the case, we will
notify you and let you know when it will be in stock. Then you will have the
1) Ship all in-stock items right
away and the out-of-stock item(s) when they come in and you will be responsible
for the additional shipping charges
2) Wait until all items are in, then
3) Cancel the out of stock item(s)
4) Switch the out of stock item(s)
to another item that is in stock and ship the order (ex: switch a 15"
drawer base to a regular 15" base, or a W2130 to a W1830 with a 3ï¿½
Quick Checklist for shortages or damages upon your delivery (please also
read below for more details on how to accept your delivery and report any
damages or shortages):
- Mark both copies of the bill of lading (not packing
list) clearly as to what is damaged or missing
- Have the delivery driver initial item(s) that are
damaged or missing and sign both copies of the Bill of Lading (make sure
you get a copy).
- Take pictures of damaged boxes and contents.
- A signed copy of the Bill of Lading, marked 'freight
damage or shortage' and pictures, are required before any
replacements or missing pieces will be mailed out.
WHAT YOUR DELIVERY WILL ENTAIL:
We use multiple freight companies to
ship our products. If shipping to a residential address, it is a curbside, end
of truck delivery. End of truck, meaning the driver is only responsible for
moving the pallet to the end of the truck. From that point, it is the
customerï¿½s responsibility to unload the pallet piece by piece (this is a
perfect time to do a piece count and inspect each box as noted below). No lift
gate will be used unless specifically requested by the customer. The lift gate
is just a type of 'elevator' on the back of the freight truck that lowers the
pallet onto the curb. You would then unload the pallet from the curb as opposed
to the back of the truck. Most freight companies will charge for this service,
so please make sure to ask how much it would be before accepting the lift gate
or any other service the shipping company offers you. Also, please make sure
you have someone to help you accept the delivery if you are not able to
move/lift the boxes by yourself, since the driver will not be responsible for
unloading any boxes.
WHAT TO DO WHEN YOU RECEIVE YOUR
It is extremely important that you
do a piece count and make sure all ordered pieces are there (unless youï¿½ve been
informed of any out of stock items). Realize some pieces may be packaged
together, i.e. crown molding, fillers, etcï¿½ If you can, open any accessory
boxes while the driver is there to make sure all pieces are accounted for, if
youï¿½re not able to, mark the Bill of Lading (BOL) that you werenï¿½t able to
verify the piece count in the box. If there is anything missing, it must be
noted on the BOL. Make sure to get a copy of the BOL with the driverï¿½s
signature and that the driver has a copy noting any shortages, we will need a
copy sent to us to process your replacement order. If shortages are not
noted on the BOL, we will not be able to reship any items.
In addition to doing a piece count,
you want to check each box for visible damage. The trucking company has to let
you do this, you do not need to open each box, just check over the outside for
cracks, dents, holes, etcï¿½ If the driver tells you they will not wait for you
to check over the boxes, call the trucking company and explain that you need to
note any visible damage on the BOL and the driver is giving you a hard time
(this is not very common). The number to the trucking company will be on the
BOL. The boxes are checked in the warehouses before being shipped out. However,
as soon as the trucking company picks up your order, they are responsible for
any damages that occur in transit. We do try and pick the best trucking
companies but in the unlikely event damages do occur in transit, you must
report it to Monarch Home Furnishings within 48 hours. If it is not reported
within 48 hours the trucking company will not acknowledge any damages that may
have been made, and we will not be able to replace any damaged pieces without
charging you. If any part of your order arrives with visible damage, it is
imperative that you note the damages on the BOL and have the driver sign.
Again, make sure you get a copy and that the driver has a copy with the noted
IF THERE ARE ANY DAMAGES:
If there are any visible damages to
the packaging, it must be noted on the BOL. Do not refuse the shipment if pieces are damaged, just
make sure to note all damages on the BOL with the driver. Many times, damaged
boxes do not mean the contents are damaged. If, for some reason, a damaged
piece is refused on delivery, be sure to accept all cabinets that are in good
condition and do not refuse the entire order because this will delay the
process to get new cabinets shipped out. If the contents of any boxes are also
damaged, please be sure to take pictures of the damaged packaging along with
the damaged items. If all boxes arrive in good condition, you then have 48
hours to open inspect the contents. If any parts are damaged, please email us a
description of the damage along with supporting pictures, and the copy of the
BOL to: email@example.com.
As long as visible damage was noted on the BOL, your claim should be processed
relatively quickly and replacements sent out (5-7 business days). If it was
concealed damage, claims may take a little bit longer but we will work as
quickly as possible to resolve the issues for you. Due to manufacturer
guidelines, damage claims and replacement parts will not be honored for
cabinets that have already been assembled and/or installed. If Glass Door
Inserts or Glass Shelves are damaged during shipment, the manufacturers will
not re-ship since they would have to go via Ground and will more than likely be
damaged again. If you receive damaged glass, please send pictures and let our
office know within 24 hours and you will be issued a credit so the glass can be
Some manufacturers will require
damaged parts or cabinets to be returned in order for replacements to be sent.
These parts/cabinets must be returned to the manufacturer if requested or
you will be charged for the cost of the replacement parts/cabinets. Returns
must be received within 30 days of receipt of replacement parts (or sooner, if
requested), or else you will be charged for all parts. The manufacturer charges
for replacements if the damaged parts aren't received back within 30 days, so
unfortunately, if the damaged parts aren't returned within 30 days, Monarch
Home Furnishings will have to charge you for those replacements. If
replacements parts are deemed necessary, Monarch Home Furnishings is only responsible
for providing those parts, we will not be able to reimburse any additional
costs of labor incurred by the customer to replace or repair damaged cabinets. Different
finishes ship from different warehouses throughout the USA, so please be sure
to confirm the return address before returning anything. If they
are returned to the wrong location, we won't be able to replace the damaged
parts for no charge.
cabinets that are shipped assembled or modified (ex: cabinets cut for glass)
may not be returned for any reason***
Cabinets can only be returned if
they are still unopened in the original packaging. You must notify Monarch Home
Furnishings within 24 hours if you wish to return anything, and we must receive
the items back within 7 days of receipt. Please contact us for the return
address, as many finishes are shipped from different warehouses.
send all DOOR SAMPLE returns to:
Highland Pointe Dr. Ste 250
If cabinets are being returned, please contact customer service to see what
address to return them to. If cabinets/accessories are returned to the
incorrect address, you may not be able to receive a refund, or may only be able
to receive a partial refund.
If an order is canceled in transit,
you will be responsible for the shipping cost as well as the return shipping
costs and will be subject to a 35% restocking fee. Monarch Home Furnishings cannot
accepts returns on accessories (this includes, but is not limited to: crown,
toe kicks, fillers, end panels, valances, refrigerator/dishwasher panels,
mullion doors, anything else listed under cabinet accessories) for any reason
due to how easily they can be damaged during return shipment. You will be
refunded within 10 business days after we receive the shipment back and inspect
it. If we find that there are damages due to transit, your refund may take a
bit longer until a proper inspection by the trucking company can occur, and you
may need to file a freight claim.
Any order that is returned for any
reason will be subject to a 35% restocking fee and the customer will be
responsible for the return and initial shipping costs. If there are damages, Monarch
Home Furnishings will supply replacement parts/cabinets according to the damage
policy above. However, if you do not wish to receive replacement parts/cabinets
and request to return an entire order (all or partially damaged), you are
responsible for the return shipping and sending Monarch Home Furnishings the
BOL (Bill of Lading) noting the damages (signed by the delivery driver) and
pictures of the damages. Please send Monarch Home Furnishings your return
shipping invoice showing the shipping charge so it can also be included in the
claim. Upon return, the damage will be inspected and a claim will be filed with
the freight company. The claim will need to be settled in Monarch Home
Furnishingï¿½s favor before any refund can be issued. If the claim is denied, Monarch
Home Furnishings will be unable to issue any refund on damaged pieces. The
return shipping will also be reimbursed if the full claim amount is approved. If
a partial claim amount is approved, that amount will be reimbursed to you. All
cabinets being returned (damaged or not) are subject to the 35% restocking fee.
Upon approval of the freight claim, the 35% restocking fee for the damaged
cabinets only (fee for the non-damaged cabinets will still apply), will also be
reimbursed to you.
In the event that any mistakes are made in measuring or if any finish/cabinet
quality is not what you expected, we cannot be held liable. We strongly
encourage you to order a door sample before purchasing a kitchen. If you
receive your delivery and realize it is the wrong size (due to measurement
mistake) and/or color (not what you expected) we will be happy to refund or
replace your order but you will be responsible for return and initial shipping
charges and will be subject to a 35% restocking fee. It is very important to
make sure that you measure your space accurately, and that you double check
your cabinet order before placing order.
IF WE SHIP THE WRONG PIECE:
If the wrong size and/or color is
shipped to you incorrectly, please contact us within 24 hours at 855-458-8272
or email us at firstname.lastname@example.org
and we will immediately process and ship your correct items as quickly as
As always, if you have any
questions, please email us at: email@example.com
Throughout the ordering process you will
be prompted to check the box reading: "I agree in full" to the terms and conditions of the sale by "Monarch Home Furnishings" and such acceptance will be in lieu of customer's
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Limitation of Liability
Monarch Home Furnishings, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Monarch Home Furnishings, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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Use of Site
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