How do I return an item?
If the order has arrived, but you want to return it for any reason, you will have 30 days
after delivery to return it. Please call us at 855-458-8272
immediately and we will arrange for the pick up. No orders will be
accepted back without prior authorization by Monarch Home Furnishings. We will refund your order
in the full amount of the total, less all delivery charges and a 35%
restocking fee to accept the return of the item by the
manufacturer and it will be processed to you after the item is received
back by the warehouse. If the item is a non-stock item, then we will refund your order in the full amount of the total, less all delivery charges an a 50% restocking fee to accept the return of the item by the manufacturer and it will be processed to you after the item is received back by the warehouse.
Most of our items are sold and
advertised as "Free delivery" items, or a
discounted shipping was offered (whether or not the customer was
made aware of the shipping discount at the time of purchase) the
delivery costs are always incorporated in the price of our items and
will be taken into the account when the refund for such item is
processed. After request for such return is fully processed, an email
with all the costs involved will be sent to you. Please, do not
assemble the furniture that you might be returning since furniture
assembled by customer cannot be accepted under any circumstances.
All products must be returned in
original condition and packaging; otherwise, additional charges will
be applied. Additionally, "custom item" products
cannot be returned at all because neither we nor our suppliers can take
them back. If you have any questions about whether a product can be
returned, please call us at 855-458-8272Cancellation Policy
All of our products are custom ordered for
our valued customers.
As soon as the order is placed, we begin the sequence of events
which will ultimately result in you receiving the product of your choice.
Since all of our products are custom ordered, at the very beginning of this
sequence, Monarch Home Furnishings and its respective customer become
financially obligated to purchase and pay for the ordered product.
We here at Monarch Home Furnishings try to remain the most customer
furniture website on the internet and will make every attempt to
assist you in the cancellation of your order. We will contact the
make all the necessary arrangements, but, unfortunately even we are
not able to cancel any orders which have been already prepared for
shipment or actually shipped by the manufacturer. Please, note that
even if the tracking number is not available to us or you at
the time you request cancellation of your order,
it might actually be already too late. We will contact you
immediately after the manufacturer advises us of whether we can
cancel your order or not. Throughout the ordering process you will
be prompted to check the box reading: "I agree in
full to the terms and conditions of the sale by Monarch Home Furnishings" . By checking this box you agree to accept in
full all terms and conditions listed on Monarchhomefurnishings.com
including our Cancellation Policy and such acceptance will be
in lieu of customerï¿½s legal signature.
All legal disputes shall be governed
by and construed in accordance with California State Law.
The California State courts shall have exclusive jurisdiction and
venue over any dispute and each party hereby consents to the
jurisdiction and venue of such courts.
Home Furnishings only contracts professional delivery and trucking companies to
deliver the order, unfortunately, accidents damaging your ordered items may
sometimes occur. While this happens only on rare occasions, we do ask our
customers to thoroughly inspect the merchandise at the time of arrival and note
all comments of the damage in their entirety on the bill of lading. Do not refuse the order. If the order
is refused, it will be treated as a return, subject to a 35% restocking fee
plus all shipping charges. Customer is required to photograph the damages, call
us when this occurs at 855-458-8272 and e-mail the photographs of the damages
to firstname.lastname@example.org within 5 business days of delivery. If the
damages are not promptly and fully noted and reported, we will not be able to
assist the customer with later claims. Once we receive photos of the damaged
merchandise, we will send out a new replacement or replacement part. We reserve
the right to repair furniture in the customer's home or send out a replacement
or replacement part. Regretfully, we can only authorize a full refund in the
rare event when we are unable to repair or replace the item. We also expect our
customers to accept the delivery appointment for any repairs or replacement furniture
to complete the order process.
Throughout the ordering process you will be
prompted to check the box reading: "I agree in full" to the terms and
conditions of the sale by "Monarch Home Furnishings" and such
acceptance will be in lieu of customer's legal signature. It is further
understood that all phone orders called in will have on the receipt that the “customer
agrees in full” to the terms and conditions of the sale by “Monarch Home
Furnishings” and such acceptance of the receipt will be in lieu of customer’s